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Customer Success Manager, Enterprise

Location: Bay Area preferred. Open to remote candidates based anywhere in the U.S.


Our Company

UrbanFootprint is a software company that serves the ​world’s first Urban Intelligence Platform to public and private-sector organizations taking on the urban, climate, and social equity challenges of the 21st century. UrbanFootprint’s data and web-based geospatial software unifies previously siloed climate, environmental, urban, and socio-economic data and helps governments, utilities, financial institutions, and urban and transportation planners to answer fundamental resource questions — where to invest, where to deploy resources, and where to optimize for risk, return, resilience, and community.

Governments and businesses are investing in resilience at an unprecedented level. In the next ten years alone, they will spend over $8T on transitioning to a net-zero economy and building efficient, equitable, and sustainable practices. But they don’t know where to invest. They need clear and precise signals about climate threats and dynamic urban, mobility, and economic trends.

The iconic technology companies of this decade will be those that address social inequality and climate change at scale. This represents a once-in-many-generation opportunity to change the way organizations think—and it is a massive and accelerating multi-billion dollar opportunity.

In 2020, we grew revenue by over 4x. Our growing customer base extends across the energy, government, mobility, and urban development sectors. Fast Company has named us as one of the World’s Most Innovative Companies for 2021 and a World Changing Ideas finalist, and we were named to the GovTech 100 list of top technology companies serving government agencies. 

We are growing our team to meet market demand and accelerate product development. We’re looking for the most inspired, most talented, and hardest working people to help us meet important global, societal, and business imperatives. We draw talent from the best technology companies and educational institutions, and attract people who want to apply their talent and creativity to solving hard technology and product-related problems and addressing the most pressing climate, equity, and urban challenges of our generation.  

 

The Role

As a planner, do you love working with clients and helping them realize their vision? Instead of working on a few projects at a time, what if your work could influence the outcomes for hundreds of projects per year? If you want to scale the impact that you make, UrbanFootprint would love to talk with you.

UrbanFootprint is the world’s first Urban Intelligence platform. Our web-based software combines thousands of curated data sets, models, and powerful analytics with a SimCity-for-real scenario building toolset to answer questions and provide insights to users from government, enterprise, and academic institutions into questions in urban planning, finance, mobility, sustainability, policy making, healthcare, and disaster preparedness. We are a mission-driven company focused on improving cities the world over. This is an exciting opportunity to join a startup with enormous potential to make an impact. 

As a Customer Success Manager, you will report to the Director of Customer Success to help our customers apply UrbanFootprint to their planning challenges.  You will work with customers to train them on the software, understand project goals, and map out how they can produce better planning outcomes using UrbanFootprint. The ideal candidate will have a broad planning background with project management experience in land use and/or transportation planning at all scales.

Responsibilities:

  • Train and nurture customers to be successful in their use of the UrbanFootprint platform
  • Manage accounts to identify and proactively address any issues that impact the adoption, use, and expansion of the software
  • Identify high-value opportunities and reach key decision-makers/influencers at your accounts
  • Liaise between internal departments (engineering, product management, services), and your customers to ensure that we are addressing product issues in a timely manner.
  • Update and manage all success activities, opportunities, and account information in StrikeDeck
  • Develop programs to increase our customer’s use of the software
  • As needed, deliver value to our customers using our products

Requirements:

  • 5+ years of experience as an urban planner
  • 3+ years of client management experience
  • Strong “planning presence” and are able to have deep and broad conversations on planning best practices using UrbanFootprint and can establish credibility with planners, architects, environmental analysts, developers, and public sector planners
  • Fundamental understanding of and passion for the sustainability and resilience of cities
  • Strong written and verbal communications skills (phone, email, & text)
  • Must be coachable and a collaborative team player
  • Working knowledge of common GIS platforms or geospatial data analysis

Bonus Points: 

  • Demonstrate the ability to take initiative in highly dynamic environments
  • Ability to multitask, organize, and prioritize work
  • Highly motivated and willing to take intelligent risks

UrbanFootprint is committed to diversity in its workforce. We are committed to equal employment opportunity regardless of race, color, religion, creed, gender, national origin, age, disability, veteran status, marital status, pregnancy, sex, gender expression or identity, sexual orientation, citizenship, or any other legally protected class.

 

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